Repair A-Z

Repairs during and after the warranty period

 

Our products come with the statutory warranty of 24 months following delivery (ex Gamma-Scout GmbH & Co. KG) for defects relating to parts or production. Counter tubes with visible external damage do not fall under the terms of the warranty.

We also offer the repair services listed below. Because the cause of a problem can only be identified after the device has been assessed and opened up as well as appraised by the workshop, it also costs money to prepare an estimate. This cost is charged separately from the repair itself.

Due to rules and regulations surrounding the binding placement of orders, the cost estimate must precede the repair order. Therefore, every consignment for repair outside warranty is subject to a charge for preparing a cost estimate, priced at 30 euros, payable by you.

PLEASE NOTE: To simplify order placement, please send the following form to the following email address:

service@gamma-scout.com before you ship the package to us.

 

Proforma

I hereby inform you of my intention to send to you for repair my Gamma-Scout, serial number __________

In so doing, I am instructing you to prepare a cost estimate for said repair, priced at 30 euros (excl VAT).

My contact details are:

Name:

Address:

Email:

 

Procedure

Please send the defective device along with your completed instruction and your full contact details (in the event of queries) to the following address:

Gamma-Scout GmbH & Co. KG
Von-Werth-Str. 18

D-50670 Cologne

In the event that, within three weeks, no order is received for the cost estimate or no order is issued for the repair specified once a cost estimate has been sent, the device will be returned to you at your own cost.

 

Duration

Because repairs are undertaken by a professional company that does not work exclusively for us, it reserves the right to a processing time of up to four weeks.

 

 

Costs in euro (excl. VAT)

Standard repairs

No. Repair Labor Material Shipping costs*

(within Germany)

Total
1 Fault investigation /
cost estimate (without repair)
30 30
2 Replace battery 35 5 10 50
3 Replace counter tube 45 45 10 100
4 Minor repairs 20 5 10 35

* We charge shipping of €20 within the EU (excl. Germany), and €40 (airmail) to Norway and Switzerland; the cost of shipping to other countries depends on distance and the weight of the package.